GroveWare Technologies Ltd. (GROVD) and Annapolis Junction, Maryland based Cummins-Wagner Co., Inc. have signed a contract to implement GroveWare’s MobiTask™ software to streamline Cummins-Wagner’s work-order management processes, enhance quality assurance, reduce costs and improve the customer service experience of its equipment service and maintenance clients.
Verizon Wireless (VZ) introduced Cummins-Wagner to GroveWare. Cummins-Wagner is a distributor of industrial and mechanical equipment. The company has several offices that provide solutions and services to its clients throughout Maryland, Virginia, Washington DC, Delaware, West Virginia, Pennsylvania, New York and Florida. For the technicians at each office, a majority of whom are “on location”, the time required to visit and collect service tickets at the office is an expensive and labor-consuming activity. Cummins-Wagner had previously attempted to provide its field technicians with an electronic forms solution, but none of these efforts met with much success.
Within a couple days, GroveWare provided Cummins-Wagner with a demo of their “Service Ticket” using MobiTask™ and the application was field-tested by their technicians. The Ticket allowed technicians to electronically enter the client information, parts used, equipment details, labor, and add notes directly onto the screen of an Android™ tablet using an electronic form which looked very similar to the paper ticket they had been using for years. The field testing was a success and Cummins-Wagner decided to partner with GroveWare to develop a working Service Ticket that would be uniform across their entire company. The goal of the project was to streamline the work order process, to eliminate unnecessary paperwork, lessen the amount of time spent collecting and processing service orders, limit trips to the office by technicians, and significantly reduce cost.
GroveWare created an enhanced version of the Service Ticket that is wirelessly and securely connected to a database which includes of all Cummins-Wagner’s customer information. The Service Ticket is wirelessly dispatched from the office direct to the technician’s tablets in the field, ensuring an immediate and consistent data flow within the service order process and removing any miscommunication that might occur over the phone. The technician receives an email notification that he has received a service order, opens the file on his tablet and views the information sent by the dispatcher. The technician completes the rest of the information onto the tablet, detailing work completed, parts used, and then submits the data back to the office in real time. Receiving a notification that a service order has been completed, the dispatcher will verify the information, and approve it which will automatically create a PDF of the Service Ticket which is sent by email to the directly to the client.
“We are very pleased to be able to support Cummins-Wagner in its commitment to better serve its customers through the adoption of real time work flow using MobiTask™ and today’s wireless technologies and particularly gratified that MobiTask™ was found to be successful when previous attempts had failed”, commented Harry Achkarian, GroveWare’s CEO. “We know that MobiTask™ is readily adaptable to wide variety of equipment distribution, sales and service businesses and Cummins-Wagner is a great example of how our solution can be quickly and inexpensively deployed to meet the specific needs of companies in this industry.”
Cummins-Wagner Co., Inc. is a distributor for industrial and mechanical equipment covering the Mid-Atlantic States. The company serves Maryland, Virginia, Washington DC, Delaware, West Virginia, and Pennsylvania with leading brands of compressors, pumps, and heat transfer equipment, and offers support services such as system design, assembly and aftermarket service and repair.
Headquartered in Annapolis Junction, Maryland, with branches in Pennsylvania and Virginia, Cummins-Wagner acquired Siewert Equipment and Siewert Classic in 2008, expanding its reach to include markets in New York State and Florida. In 2010, Cummins-Wagner acquired Food Equipment & Engineering Company (FEECO) in Tampa, FL, and combined FEECO with Siewert Classic to build its new Florida division, Cummins-Wagner-Florida, LLC.
About GroveWare Technologies Ltd.
GroveWare is one of North America’s leading providers of mobile solutions to enterprise, connecting workforces by mobile device to a wide selection of ERP systems and helping American businesses and institutions to enhance productivity and improve profitability by mobilizing and automating business processes. GroveWare’s showcase software, MobiTask™, is a wireless client application compatible with all smartphones and tablets including: iPhone®, iPad®, BlackBerry®, PlayBook™, and all devices using the Android™ or Windows Mobile® wireless platforms. MobiTask™ mobilizes employee tasks in the field and connects them directly to the organization’s enterprise software systems. MobiTask™ allows organizations to rapidly and cost-effectively deploy mobile solutions for workers on the go. MobiTask™ provides the convenience of using dynamic electronic forms created using GroveWare’s eXFORMA™ middleware to collect field data, manage workflow, HR and CRM tasks wirelessly, store documents locally and integrates quickly with most ERP systems and back-end databases on any application such as Oracle® e-Business Suite™, PeopleSoft™, SharePoint™, Kronos® Workforce Central™, MS Dynamics™ or SAP®. Users can remotely and wirelessly clock-in/out, approve and initiate workflow tasks, or use dynamic e-Forms for inspections, licensing and data collection all from their smartphones. GroveWare is especially targeting the government, construction, healthcare, and law enforcement sectors and its successes to-date and rapidly growing interest from these and other quarters of business, provide exciting growth challenges and opportunities for the company.
Safe Harbor Statement: Certain statements and information included in this release constitute “forward-looking statements” as defined in the Federal Private Securities Litigation Reform Act of 1995. Such forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the actual results, performance or achievements of the company to be materially different from any future results, performance or achievements expressed or implied in such statements. Additional discussion of factors that could cause actual results to differ materially from management’s projections, estimates and expectations is contained in the Company’s SEC filings. The Company assumes no obligation to update any forward-looking statements as a result of new information, future events or developments, except as required by federal securities laws.
GroveWare Technologies Ltd.